A written scope
What will be built, the systems involved and how success is measured, agreed before work starts.
Services
What we build.
AI agents that talk to your customers by chat and by phone, and the custom systems around them. Each one is built around your business and connected to the tools you already use.
Chat agents
Sales, bookings and support on WhatsApp and your website.
An agent that answers your customers on the channels they already use, works from your own information and finishes the job: the booking made, the order paid, the lead in your CRM.
What it handles
- Questions on products, prices, policies and availability
- New enquiries, qualified and passed to the right person
- Bookings, changes and reminders
- Orders and payment links, cash or card on arrival
- Documents and photos customers send, read and filed
- Hand-over to a person, with the whole conversation attached
- Channels
- WhatsApp Business, website chat, Instagram, Facebook Messenger and in-app chat
- Languages
- English and Arabic, others on request
- Connects to
- CRMs, calendars, payment providers, e-commerce and booking systems
- You control
- What it may say, when it hands over, and every conversation log
Voice agents
Every call answered, booked and summarised.
A natural voice that answers and makes calls for you, at any hour, and writes down what happened on every one.
What it handles
- Incoming calls and common questions
- Evenings, weekends and the overflow when your team is busy
- Bookings, changes, reminders and confirmations
- Follow-up calls to people who asked to hear from you
- Transfers to the right person when it matters
- A written summary of every call, saved to your CRM
- Calls
- Incoming and outgoing, on a new number or your existing line through call forwarding
- Languages
- English and Arabic, others on request
- You get
- Transcripts, call summaries, CRM updates and alerts
- Safeguards
- It says it is an AI, gives consent and recording notices, and follows your transfer rules
Custom systems
Software and automation for the work your tools do not cover.
When the job does not fit an off-the-shelf product, we build it: connected to the systems you already run and documented so nothing about it is a mystery.
What we build
- Automations that move work between your systems
- AI search and assistants over your documents and data
- CRM, ERP and marketing platform integrations
- Internal tools, dashboards and scheduled reports
- AI features inside your own product
- Audits that show where AI will pay off first
- Approach
- Small working releases you can test early, then refine
- Hosting
- Your cloud account or ours, agreed at the start and documented
- Hand-over
- Source code, documentation and access for the work you own
- New enquiryFrom a form, WhatsApp or email
- Read and sortedThe AI works out what it is and who owns it
- CRM updatedContact, company and deal created
- Team notifiedThe right person, with the details
- Weekly reportSent every Monday morning
Every project
What comes with everything we build.
Security and privacy
Access limited to what each task needs, encryption in transit and data handling agreed in writing.
Testing on real questions
We test with real questions and edge cases from your business, not only the obvious ones.
Rules for hand-over
Clear rules for when the AI steps aside and a member of your team takes over.
Monitoring and fixes
We track how it performs after launch and fix what needs fixing.
Plain documentation
How everything works, written so your team can follow it.
Ways to start
Start with one job. Grow from there.
Most clients start with one useful job, see it work and then add more. Every project is scoped and priced in writing.
Questions
Asked often.
Do we need technical staff?
No. We handle the design, build, integrations and upkeep. We need one person on your side who knows the process and can make decisions.
Which AI models do you use?
We choose models for each project from established providers, weighing accuracy, speed, cost, language support and data handling terms, and we tell you which ones we use.
Will customers know it is an AI?
Yes. Clear AI disclosure is built in. It earns trust, and in many places the law requires it.
What happens when it cannot help?
It hands over to a colleague, books a callback or opens a ticket, with the conversation so far, so the customer never repeats themselves.
Is our data used to train AI?
We never use your data to train models for anyone else, and wherever a provider offers the choice, we set it so your data is not used for training.
Who owns what we pay for?
Once a project is paid for, you own the work made specifically for you. We keep our own tools and know-how and give you a licence to use them in your system.
Start here
Tell us what your customers ask you most.
Send a few lines about your business. Majd will reply himself with how an agent would handle it, what it would connect to and what it would cost.
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